Script Builder support
Most problems can be fixed by asking for a correction in the same ChatGPT conversation. Start there.
Fix it in your conversation first
You can keep working in the same conversation, so there's no need to start over. Tell it what's wrong and what you want instead.
The script is too long
- Give a target length: "Cut this to 30 seconds" or "Keep the voiceover under 75 words."
- Say what to keep: "Keep the kitchen and the backyard, drop the rest."
A detail is wrong or made up
- Point to the exact line and give the correct detail: "The home has 3 baths, not 4."
- Ask it to stick to your notes: "Only use the details I've given you. Leave a blank if something is missing."
- Check the corrected script again before you use it.
The script sounds too generic
- Add specifics: standout features, the neighborhood, who the home is right for, or how you normally talk.
- Ask directly: "Remove any line that could describe any house" or "Make it sound more like me. Here's how I usually say it: ..."
The format is wrong
- Name the format you need: "Voiceover only, no on-camera parts," "A vertical reel with three short on-camera lines," or "Hook, voiceover, call to action."
- Mention where it will run, such as Instagram Reels, YouTube or an MLS video, and the length you need.
Still not working?
If a problem is specific to the Script Builder and asking for corrections hasn't fixed it, you can email us at admin@showcasevisuals.com. Please treat this as a last resort.
- Emailing is separate and voluntary. Your ChatGPT conversations are not automatically forwarded to Showcase Visuals, so we only see what you choose to send.
- Keep it brief. Describe the issue in a few sentences and include only the parts of your prompt or the script that show the problem.
- Leave out sensitive information. Don't send passwords, financial or government ID numbers, or personal details about clients that aren't needed to explain the issue.
Authorized Showcase Visuals team members read support emails through Google Workspace. We use them only to help with your issue, never for marketing, and we delete them periodically. See our privacy policy for details.
ChatGPT account, billing or platform problems
We can't help with ChatGPT sign-in, subscriptions, billing, usage limits or outages. For those, contact OpenAI through its official help center at help.openai.com.